This year’s conference includes a special focus on Racial Justice, Diversity, and Inclusion Programming. Workshops that will address this overarching theme include [RJ] after the session title.
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Friday, November 2 • 10:30am - 12:00pm
Surveys, Data, and Client Satisfaction in Indigent Defense

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How does an indigent defense office know if it's being effective? Is such a thing quantifiable? Rebecca Ackerman is a data scientist at New York County Defender Services, the second largest indigent defense office in Manhattan, and is the co-author of Incorporating Client Perspectives into Indigent Defense Research: A Guide for Practitioners. This will be a moderated, interactive lecture/discussion on the role of data-driven analyses applicable to the indigent defense community. We will include a discussion of the potential role of client satisfaction surveys and other possible metrics that may be brought to bear to improve the quality of representation that clients receive from indigent defense providers. Sergio De La Pava will provide the perspective of lifelong public defender helping to manage a public defender office and searching for any innovations in data science as it relates to indigent defense. Other topics will include the role of data analyses in the criminal justice system as a whole and how public defenders may usefully harness this information.


Rebecca Ackerman

Data Scientist, New York County Defender Services
Rebecca Ackerman is a data scientist, social science researcher, and technologist who focuses on using social science research to empower communities. She is a data scientist at New York County Defender Services, where she develops methods of determining what works in indigent defense... Read More →

Sergio De La Pava

Legal Director, New York County Defender Services
Sergio De La Pava is the author of three novels: A Naked Singularity, Personae, and Lost Empress. He is also a lifelong public defender and legal director at New York County Defender Services in Manhattan, where he represents indigent criminal defendants and advocates for large-scale... Read More →

Nicole Taylor

Managing Director, The International Legal Found
Nicole Taylor is managing director of the International Legal Foundation (ILF). She is an experienced criminal defense lawyer who practiced in the Philadelphia area for eight years as a private defense lawyer and as a staff attorney at the Public Defender Association of Philadelphia... Read More →

Friday November 2, 2018 10:30am - 12:00pm CDT
West Alabama Westin Galleria, 3rd Level