This year’s conference includes a special focus on Racial Justice, Diversity, and Inclusion Programming. Workshops that will address this overarching theme include [RJ] after the session title.
Friday, November 2 • 10:30am - 12:00pm
Reimagining Legal Help: Using Design Thinking to Better Serve Clients-Part 2

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This 2-part session is limited to first 24 attendees. As public interest lawyers, our aim is to help our clients who are usually facing insurmountable barriers and legal issues. Throughout our work for them, we aim to meet their needs. Yet, the problems that they are facing can be exceedingly complex and challenging, and at times we build solutions that meet our needs and not necessarily those of our clients. Design Thinking is a methodology that uses empathy as a base for developing a possible solution to address a problem that clients may be facing. Join us in this hands-on session aimed at demonstrating how design thinking works and how we can reimagine how we provide legal help to clients. You’ll work with others from across the country and, who knows, together you might create a prototype that will be the new standard in client services.

avatar for Anna Dorn-Gulotta

Anna Dorn-Gulotta

Chief Strategy Officer, Komengé © LLC
As a legal aid attorney and President of the Attorney Union, Anna Dorn-Gulotta participated in the organization's: strategic planning and development of key performance indicators and outcomes; core values creation and implementation; and staff development and training. Anna's undergraduate... Read More →
avatar for Nalani Fujimori Kaina

Nalani Fujimori Kaina

Executive Director, Legal Aid Society of Hawaii
Nalani Fujimori Kaina is executive director of the Legal Aid Society of Hawai‘i, a statewide LSC-funded organization with 10 offices and more than 100 staff. She is a commissioner on the Hawai‘i Access to Justice Commission and serves on the board of directors of the National... Read More →
avatar for Kōmĕngé


CEO, Kōmĕngé © LLC
With over 24 years of experience as an Executive Director of legal aid organizations in Virginia and California, Alex Gulotta has broad experience in the access to justice community. In addition to his service as an Executive Director, since 2003 he has acted as a consultant in many... Read More →

Nikole Nelson

Executive Director, Alaska Legal Services Corporation
Nikole Nelson is the Executive Director of Alaska Legal Services Corporation (ALSC), Alaska's only statewide provider of free civil legal assistance to low-income Alaskans. Nikole oversees ALSC's 12 offices and a 50-member staff that are scattered across the vast and remote State... Read More →

Friday November 2, 2018 10:30am - 12:00pm
Chevy Chase Westin Galleria, 3rd Level

Attendees (18)