This year’s conference includes a special focus on Racial Justice, Diversity, and Inclusion Programming. Workshops that will address this overarching theme include [RJ] after the session title.
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Friday, November 2 • 8:30am - 10:00am
Reimagining Legal Help: Using Design Thinking to Better Serve Clients-Part 1

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This 2-part session is limited to first 24 attendees. As public interest lawyers, our aim is to help our clients who are usually facing insurmountable barriers and legal issues. Throughout our work for them, we aim to meet their needs. Yet, the problems that they are facing can be exceedingly complex and challenging, and at times we build solutions that meet our needs and not necessarily those of our clients. Design Thinking is a methodology that uses empathy as a base for developing a possible solution to address a problem that clients may be facing. Join us in this hands-on session aimed at demonstrating how design thinking works and how we can reimagine how we provide legal help to clients. You’ll work with others from across the country and, who knows, together you might create a prototype that will be the new standard in client services.

avatar for Anna Dorn-Gulotta

Anna Dorn-Gulotta

Komenge Consulting, Partner & Chief Strategy Officer
Anna Dorn-Gulotta is a partner at Kōmĕngé LLC organizational consulting offering planning, evaluation, technology, and coaching services. As a legal aid attorney and president of the Attorney Union, Anna Dorn-Gulotta participated in the organization’s strategic planning and development... Read More →
avatar for Alex Gulotta

Alex Gulotta

CEO, Kōmĕngé Consulting
With more than 24 years of experience as an executive director of legal aid organizations in Virginia and California, Alex Gulotta has substantial experience in the access to justice community. In addition to his service as an executive director, he has acted as a consultant in a... Read More →
avatar for Nalani Fujimori Kaina

Nalani Fujimori Kaina

Executive Director, Legal Aid Society of Hawaii
Nalani Fujimori Kaina is the executive director of the Legal Aid Society of Hawai‘i. Born and raised in Hawai‘i, Ms. Kaina began her career as an attorney on Molokai, an island of 7,500 residents, in a one attorney office and also served as a managing attorney and deputy director... Read More →

Nikole Nelson

Executive Director, Alaska Legal Services Corporation
Nikole Nelson is the executive director of Alaska Legal Services Corporation (ALSC), Alaska's only LSC-funded program and the only statewide provider of free civil legal assistance to low-income Alaskans. Nikole oversees ALSC's 11 offices and a staff

Friday November 2, 2018 8:30am - 10:00am CDT
Chevy Chase Westin Galleria, 3rd Level